Privacy Policy
1. Introduction
Welcome to YATELASA! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, which connects service providers and stores with customers seeking services or products for personal or business needs. By using our platform, you agree to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
Personal Information: When you register as a customer, service provider, or store, we may collect your name, email address, phone number, billing address, payment details, and other information necessary to join or use the platform.
Transaction Data: Details about inquiries, bookings, quotations, and purchases, including service or product details, payment amounts, and commission records.
Usage Data: Information about how you interact with our platform, such as IP address, browser type, device information, pages visited, and timestamps.
Communication Data: Information from inquiries, support requests, or communications with us, including via email or contact forms.
3. How We Use Your Information
We use your information to:
Facilitate connections between customers, service providers, and stores.
Process payments, deduct commissions (10% per transaction), and handle third-party fees.
Provide leads, quotations, and booking services.
Improve our platform, including functionality, user experience, and service offerings.
Communicate with you, respond to inquiries, and provide customer support.
Comply with legal obligations and enforce our Terms and Conditions.
4. How We Share Your Information
We may share your information:
With Service Providers and Stores: To fulfill inquiries, bookings, or quotations, we share relevant customer information (e.g., name, contact details, service needs) with the appropriate service provider or store.
Payment Processors: We share payment details with trusted third-party payment processors to handle transactions and deduct fees.
Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, or property of YATELASA, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your data.
6. Your Choices and Rights
Access and Update: You may access or update your personal information by logging into your account or contacting us.
Opt-Out: You may opt out of marketing communications by following unsubscribe instructions in emails or contacting us.
Data Deletion: You may request deletion of your personal information, subject to legal or contractual obligations, by contacting us.
Rights: Depending on your jurisdiction, you may have rights to access, correct, restrict, or delete your data, or object to its processing.
7. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, provide our services, or comply with legal obligations. Transaction data may be retained for accounting and compliance purposes.
8. Third-Party Fees and Links
Our platform may involve third-party fees (e.g., payment processing fees) deducted during transactions. We may also link to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the privacy practices of third parties.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated policies will be posted on the platform, and continued use of YATELASA constitutes acceptance of the revised terms.
10. Contact Us
For questions, concerns, or to exercise your rights regarding your personal information, please contact us at info@yatelasa.com.
Last Updated: May 31, 2025